Terms & Conditions
Privacy Policy Terms and Conditions Refund and Exchange Policy
Privacy Policy
Tiraz owner of www.shoptiraz.com website (“Website”), respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. By using www.shoptiraz.com or the Services offered through Shoptiraz.com (and thus accepting the Terms of Use), you expressly consent to ‘Tiraz.’ using your Information, as outlined in this Privacy Policy. Your use of the Website is subject to your acceptance of the Terms of Use of www.shoptiraz.com and this Privacy Policy. If you do not accept the Terms and this Privacy Policy, then you must discontinue your use of www.shoptiraz.com.
We are committed to safeguarding the privacy of Registered Users and visitors who use or visit www.shoptiraz.com. The purpose of this Privacy Policy is to detail the manner in which we use your information, including your personal information that we may obtain about you, during your use of www.shoptiraz.com.
Information about our customers is an important part of our business, and we are not in the business of selling that to others. We share the information collected by us, only as described below and with the Group companies/subsidiaries/affiliates of Tiraz, that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
Collecting Personal Information and its use:
We may collect the following information:
In the course of your use of www.shopTiraz.com, you provide us with certain information, as mentioned below (collectively referred to as the “Personal Information”), which we may collect, store and use for providing the Services and performing our contractual obligations, other than allowing us to better understand the Website users and improve the layout and functionality of www.shopTiraz.com;
Information about your name, address, phone number, e-mail address, billing and credit/debit/charge card information, order history, feedback, about your visits to and use of www.shopTiraz.com (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation etc.)
Information relating to any transactions carried out between you and us on or in relation to www.shopTiraz.com, including information relating to any purchases you make of our Products or Services.
Information that you provide to us for registering with us as a Registered User (including your Account details).
Information that you provide to us for subscribing to www.shoptiraz.com Services, e-mail notifications, and/or newsletters.
Any other information that you choose to send to us; and feedback including Product/Service reviews.
We may use the Personal Information that you provide or that is obtained by us:
To register you with www.shoptiraz.com and to administer and provide our Services, as mentioned on www.shopiraz.com.
To fulfill our agreement of providing Services to you, including those relating to your purchase of Products and their processing and obtaining payment;
To analyze and profile your shopping preferences (market, customer and product analysis etc.) to enable us to review, develop and improve the Products and Services we offer and to enable us to provide you and other customers with relevant information through our marketing programs. We may use your Personal Information to make decisions about your using computerized technology, for example automatically selecting Products and Services which we think will interest you from the information we have. We may keep you informed of such Products and Services including special offers, discounts, offers, competitions and so on (including products and services of other companies and organizations) by e-mail, telephone (including automated calls),SMS text messages and other electronic messages such as picture messaging, post, fax or otherwise.
When you provide us with your information, you will be given the option to mention if you do not wish to receive information of such products and services from either us or carefully chosen third parties; and to administer any prize draws or competitions you may wish to enter.
We may supplement the Personal Information that you provide to us with information that we receive from third parties (e.g., credit reference agencies).
Erasure Of Data:
Users can request deletion of their data by contacting us at support@shoptiraz.com
In certain circumstances, you have the following data protection rights:
The right to access, update the information that we have on you
The right to delete the information that we have on you by contacting us on support@shoptiraz.com
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent
Fraud Prevention
In order to protect our customers and us from fraud and theft, we may share all or any of the Personal Information that we obtain (for confirming identity and other information in our customer records, including how you conduct your Account etc.), with other Group companies/subsidiaries/affiliates of Tiraz ., other third parties, companies, retailers and to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
Telephone Calls
All Telephone calls (incoming/outgoing) may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, and staff training, preventing, or detecting criminal activity and for complaint resolution.
Disclosure of Your Information
While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of Tiraz . and other third parties, companies, retailers and organizations whose services or Products we provide to you through www.shoptiraz.com, for the following reasons:
To other companies and organizations to administer any prize draws or competitions.
To our agents, staff and approved third parties to provide services for us.
To anyone to whom we assign or transfer our rights and duties under our agreement with you.
If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
In carrying out the activities specified in this section, we may transfer Personal Information to reputable organizations or companies outside Kuwait. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Kuwait law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information.
If Tiraz is sold to a third party or Tiraz . otherwise becomes subject of a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case Tiraz . would require that the third party handles your Personal Information with no less care than taken by us.
Cookies
New technologies are emerging on the Internet that help us deliver customized visitor experience. Tiraz . may use such new technologies, including cookies or other technologies, to remember your information when you use www.shoptiraz.com. We may use such technologies for tracking activity on www.shoptiraz.com, preparing reports, assessing trends, and otherwise monitoring the way in which www.shoptiraz.com is being used. By accepting the Terms of use of www.shoptiraz.com and this Privacy Policy, you confirm your consent to Tiraz . use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.
Security
We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Tiraz . is not responsible for any unauthorized access or use by third parties, unless such access is enabled because of our gross negligence or willful misconduct.
Protecting your Personal Information is very important to us. Therefore, we take the following precautions, among others, to better protect the Personal Information;
We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your Personal Information including the use of Secure Sockets Layer (SSL) software. Our website is certified by VeriSign and transactions managed through our partnership with KNET and NBK Bank.
We store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
We display only the last four digits of your credit/debit card numbers, whilst in case of the use of Visa or MasterCard the CVV number will be requested, and when using KNet cards you will be required to enter your Knet pin when confirming an order. However, the entire card number will need to be given to the appropriate Card Company (Knet or MiGS) during order processing.
It is important for you to protect against unauthorized access to your Account and password and to your computer. You must ensure that you log out/ sign-off from your Account, when you are exiting www.shoptiraz.com
Product reviews
It is possible that two weeks after receiving your Product, we may send you an e-mail inviting you to review and rate the Products that you have purchased. In addition, sometimes we may also ask you if you would like to answer questions related to your Product, as submitted by other customers.
You may note that:
Your review may be shared on other Tiraz . Group company/subsidiary/affiliate websites.
Once submitted, it usually takes upto 72 hours for your review, question or answer to appear on www.shoptiraz.com provided it is in line with our publishing guidelines.
Your review can be submitted anonymously or if you prefer, you can leave a ratings only review.
It is not possible for you to edit/remove your review after submission.
If you require any further information on this service or wish to have your review removed, you can contact Customer Services.
Remarketing
The website enables the use of cookies to collect visitor data and at appropriate times, will engage in Google AdWords remarketing activities to provide relevant content and better online shopping service. This remarketing may include, but not limited to, display of our advertising or 3rd party creative on Google network and carefully selected websites and online browsers. We are fully committed to your privacy and your right to opt out of such advertising. You may do that my adjusting your remarketing preferences here.
General
You have the option to receive a copy of the Personal Information that we retain about you. Provision of such information will be subject to:
Receipt of a written request from you;
The supply of appropriate evidence of your identity (for this purpose, we will usually accept a certified photocopy of your passport or civil identification card plus an original of a utility bill showing your current address).
We may withhold such Personal Information to the extent permitted by law.
You may instruct us not to process your Personal Information for marketing purposes by e-mail at any time. If you are concerned that any of the Personal Information that we hold is inaccurate, you may Contact Us.
Our Website may contain links to other websites. Tiraz. is not responsible for the privacy practices of websites not operated by Tiraz .. We encourage users to read the privacy statements of each and every website that collects Personal Information.
You may receive emails from Tiraz . Electronics based on your subscription request. If you wish at any time to unsubscribe, you may click the “Unsubscribe” link at the bottom of any email communication.
Any changes to our Privacy Policy will be posted on www.shoptiraz.com and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting (see date posted above). It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We may also notify you of changes to our Privacy Policy by e-mail.
Terms and conditions
Introduction
Welcome to Shoptiraz. These are the terms and conditions governing your access to and use of the website Shoptiraz and its related sites, services and tools (the “Site”). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Shoptiraz (“we”, “us” or “Shoptiraz”) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Shoptiraz’s Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Shoptiraz. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.
Eligibility for Membership
Shoptiraz wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Shoptiraz under this User Agreement or at law, Shoptiraz reserves the right to limit or withdraw access to the Site or the membership of any person if Shoptiraz believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Shoptiraz. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.
Your Account and Registration Obligations
When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site.
On becoming a member of the Site, you agree:
You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Shoptiraz of any unauthorized use of your password or account or any other breach of security. In no event will Shoptiraz be liable for any direct, indirect or consequential loss or loss of profits, good will or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder. You agree to reimburse Shoptiraz for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.
You will provide true, accurate, current and complete information about yourself as prompted by Shoptiraz’s registration form (the “Registration Data”).
You will not include: the word “Tiraz” in your registration user ID.
You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Shoptiraz has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Shoptiraz under this User Agreement or at law, Shoptiraz has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.
Shoptiraz may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to Shoptiraz upon such requests. You acknowledge and agree that if you do not, Shoptiraz without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
Electronic Communications
You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Shoptiraz requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Amendments to this User Agreement
You acknowledge and agree that Shoptiraz shall endeavour to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement (“Substantial Amendment”) in accordance with the terms of this User Agreement. You acknowledge and agree that Shoptiraz at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
Fees and Services
Shoptiraz is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of items between end-user sellers and buyers.
Membership on the Site is free. Shoptiraz does not charge any fee for browsing.
Shoptiraz may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site.
Unless otherwise stated, all fees shall be quoted in your country’s currency. You must pay all fees payable to Shoptiraz (and any applicable taxes or charges) within 30 days of the date of any invoice to you from Shoptiraz with a valid payment method as set out in our Fees & Credit Policy .
Your Information
You grant Shoptiraz the right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration or selling process, in the feedback area or through any e-mail or by way of any other feature or use of the Site (the “Information”) for the purposes of operating and promoting the Site in accordance with this User Agreement and the Privacy Policy .
Use of the Site
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not:
Use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way.
Use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.
Copyright
All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Shoptiraz, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Shoptiraz and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
Trademarks
Shoptiraz and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Shoptiraz and are protected by international trademark and other intellectual property rights and laws. Shoptiraz’s trademarks may not be used in connection with any product or service that is not Shoptiraz’s nor in any manner that disparages or discredits Shoptiraz. All other trademarks not owned by Shoptiraz that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Shoptiraz.
Abusing Shoptiraz
Please report problems of any kind or violations of this User Agreement to Shoptiraz. If you believe that your intellectual property rights have been violated, please notify Shoptiraz. Without prejudice to any other rights and remedies of Shoptiraz under this User Agreement or at law, Shoptiraz may limit, suspend or withdraw a user’s access to the Site and/or a user’s membership of the Site or remove hosted content. Also Shoptiraz can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
Buyer Protection
Shoptiraz has a “Buyer Protection Program” which seeks to assist buyers to ensure their purchase is protected against fraud. If a buyer has purchased an item by way of any of the Tiraz SafePay processes and never received it or received an item worth significantly less in value compared to what was described by Shoptiraz, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by Shoptiraz to the buyer of the value of the item only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with Shoptiraz within 48 hours of receiving (or not receiving) the relevant item. Shoptiraz will investigate the matter and if it has been determined (by Shoptiraz in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which Shoptiraz has reimbursed the buyer, Shoptiraz may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and Shoptiraz may charge the seller for Shoptiraz’s costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy . Shoptiraz reserves the right to take such further steps as it considers necessary including without limitation legal action. You acknowledge and agree that if any item returned to Shoptiraz by a buyer is illegal or otherwise unlawful that Shoptiraz may in its sole discretion destroy the item or take any other steps as it considers necessary.
Shipping fees for returned Items
Return item due to Shoptiraz fault (Item is not as described – item defective – incomplete … etc.)
If the buyer claimed within 2 Days of the date of delivery
Complete the “Return form” enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package).
Call us on +965 98066462 and request for a return date and confirm on the pickup location. You will be then given a time at which one of our delivery team member will pick the package from you.
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited.
Once received, return packages are processed within 24 hours. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When an exchange is requested, it is completed in two steps:
A store credit is issued for the item(s) returned.
A new order is processed for the item(s) requested in exchange.
If the buyer claimed after the 2 Days of the date of delivery ( *Only if returned approved )
Buyer pays the Delivery and Shipment Fees
Return item due to Buyer’s Fault (* Item in the original state & condition when purchased and received.)
In this case Shoptiraz don’t accept to return or exchange products due to hygienic reasons.
Platform for Communication
In particular:
Shoptiraz.com is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items which are unavailable.
com does not make any representation or warranty as to the attributes (including but not limited to quality, worth or marketability) of the items proposed to be sold or purchased on the Site. In particular, Shoptiraz does not implicitly or explicitly support or endorse the sale or purchase of any items on the Site, nor is Shoptiraz a supplier or manufacturer of any items sold by users or purchased by users.
com does not make any representation or warranty as to the attributes (including but not limited to legal title, creditworthiness, or identity) of any of its users.
Users shall independently agree upon the manner and terms and conditions of delivery, payment, and insurance as between each other and Shoptiraz holds no responsibility in respect of such arrangements.
com accepts no liability for any errors or omissions on behalf of third parties.
com excludes all implied warranties, terms and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site.
Privacy
Shoptiraz takes reasonable measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Shoptiraz has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Shoptiraz may process your personal information that you provide to it for the purposes of providing the services on Shoptiraz and for sending marketing communications to you, and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information.
Breach of User Agreement
Without prejudice to any other rights and remedies of Shoptiraz under this User Agreement or at law or otherwise, Shoptiraz may immediately and without liability: limit your activity, limit or withdraw your membership, and/or limit or
Withdraw your access to the Site:
If you breach this User Agreement;
If Shoptiraz is unable to verify or authenticate any information you provide; or
If Shoptiraz believes (in its sole discretion) that your actions may cause legal liability for you, other users or Shoptiraz.
Shoptiraz may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Shoptiraz or use the Site in any manner whatsoever until such time that such user is reinstated by Shoptiraz. Notwithstanding the foregoing, if you breach this User Agreement Shoptiraz reserves the right to recover any amounts due and owing by you to Shoptiraz or any losses and damages caused by you to Shoptiraz and to take such steps including legal action and/or the initiation of criminal proceedings against you as Shoptiraz in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Shoptiraz’s right to take any actions with respect to that, or subsequent or similar breaches. Shoptiraz does not guarantee that it will take action against all breaches that there may be of this User Agreement.
Withdrawal of Access and/or Membership
Without prejudice to any other rights and remedies of Shoptiraz under this User Agreement or at law or otherwise, Shoptiraz may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
No Warranty
Shoptiraz provides the Site and its services on an “as is” and “as available” basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement. Shoptiraz makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Shoptiraz makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability and delays. The Site may also be unavailable from time to time due to repairs, maintenance or development work. You agree that Shoptiraz has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk.
Limitation of Liabilities
To the extent permitted by law, Shoptiraz, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Shoptiraz has been advised of the possibility of such losses or damages).
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Shoptiraz and Shoptiraz shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.
Indemnity
You agree to indemnify and hold Shoptiraz and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.
Relationship and Notice
None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Shoptiraz and you shall have no authority to bind Shoptiraz in any manner whatsoever.
Disputes
If any dispute, claim, controversy or difference (including in relation to any tortuous or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
Transfer of Rights and Obligations
You hereby grant Shoptiraz the right to, and irrevocably acknowledge and agree that Shoptiraz may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Shoptiraz agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Shoptiraz, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Shoptiraz.
General
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Shoptiraz with respect to the subject matter hereof.
No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.
Governing Law
This User Agreement is governed by, and construed in accordance with, Kuwait law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
Return and Exchange
Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:
The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
In case of returning a correct, undamaged order, the customer will have to bear the return shipping fees carried out through FedEx, DHL, or Aramex courier services only, and the order must be in its original state (unused / unopened), together with its original purchase receipt.
Customer Service Number: +965 98066462